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Cancellation and Refund Policy

Last updated: 24 October 2026

1. Cancelling a paperback order

You can ask us to cancel a paperback order before it has been dispatched. Please અમારો સંપર્ક કરો through the Contact page with your order number. If the order is cancelled before dispatch, we refund the amount you paid. Once a paperback has been dispatched it can no longer be cancelled; if you do not want it, please see the returns section below.

2. eBooks

An eBook is a digital product that is delivered as soon as your payment is confirmed. For that reason eBook orders cannot be cancelled and are not refundable once the download link has been issued, except in these cases: you were charged more than once for the same order; the file cannot be opened or is damaged and we are unable to fix it; or the order was not delivered to you. In those cases, અમારો સંપર્ક કરો with your order number and we will resend a working file or refund you.

3. Damaged, defective or wrong paperback

If your paperback arrives damaged, has a printing defect or is not the book you ordered, please અમારો સંપર્ક કરો as soon as possible after delivery with your order number and clear photographs of the book and the packaging. After we confirm the problem we will send a replacement or, if a replacement is not possible, refund the amount paid including the shipping charge.

4. Change of mind

Paperbacks that are delivered correctly and are not damaged or defective are not eligible for a refund. If you would like to discuss an exception, please અમારો સંપર્ક કરો; any decision is made case by case.

5. Failed or double payments

If money has been taken from your account but your order shows as unpaid or failed, please do not pay again. Wait a short while for the bank or UPI app to settle, check your order page, and અમારો સંપર્ક કરો with your transaction ID if it is still not updated. A payment that is not matched to an order, or a duplicate payment, will be refunded.

6. If we cancel an order

If we cancel an order (for example, the item is out of stock, the price was shown wrongly, the delivery area is not supported or the payment could not be verified), we refund the full amount you paid.

7. How refunds are made

Approved refunds are returned to the original payment method or to the UPI account the payment came from. The time it takes for the money to appear depends on your bank, card issuer or UPI app and is not in our control.

8. How to અમારો સંપર્ક કરો

Please use the Contact page on nitinsabhadiya.com and quote your order number so that we can help you quickly.